Montego Bay - Receptionist

Active Home Centre, Jamaica’s leading retailer for home enhancement products with showrooms in Kingston & Montego Bay has an exciting opportunity for an experienced candidate to join our team.

The successful candidate will be responsible for operating the switchboard to answer, screen, forward or make external calls, providing information, taking messages which will then be routed to the intended recipients, or scheduling appointments.

Other duties/responsibilities include but not limited to:

  • Welcome customers as they enter the store and provide initial assistance or direct them to the appropriate business area.
  • Answer phone calls by the second ring and provide information about products or services or store operational hours, and direct calls to the appropriate department or team member.
  • Log visitors based on our AEO regulations and provide them with the requisite pass.
  • Resolve customer complaints or involve the appropriate Manager/ Supervisor to ensure customer satisfaction.
  • Keep abreast of sales and merchandising promotions and policies related to payments, refunds/ exchange, security etc.
  • Ensure the front desk area is maintained in an attractive manner.

Qualifications, Experiences & Skillsets required

  • A minimum of three (3) CSEC/CXC subjects including English Language or a certificate in Business Administration or its equivalent is desired.
  • Approachable with excellent interpersonal skills
  • Energetic, confident, highly motivated and customer service oriented with a clear and pleasing voice
  • Proven experience as a Receptionist/Telephone Operating
  • Highly confident, able to interact and communicate comfortably with all level of the organization.
  • Computer knowledge particularly Microsoft Office (word, outlook, excel)
  • Good at problem solving and multitasking
  • Ability to work well under pressure, responsive, flexible and cooperative

If interested, email cover letter and resume to careers@activetradersltd.com We look forward to growing with you. We thank all applicants for their interest, however, only short-listed applicants will be contacted.