Montego Bay: Retail Store Support

 Active Home Centre, Jamaica’s leading retailer for home finishing products with showrooms in Kingston and Montego Bay, seeks an experienced candidate to join our team.

The selected candidate will be responsible for providing a high-quality support by working closely with all members of the Retail Sales group to deliver excellent customer service and team member satisfaction while maintaining a store that is clean, safe and showroom ready with products customers need.


  • Provide high-quality support by working closely with all members of the Retail Sales group to ensure excellent customer service and team member satisfaction

  • Handles complaints related to products and conduct investigations to ascertain primary issues, record appropriate information in the customer complaint log

  • Providing support and information to the Sales Team by enquiring on stock availability with warehouse personnel (between Showroom and Warehouse)

  • Ensure the relevant personnel i.e. Branch Manager, Assistant Branch Manager, Warehouse Manager, Retail Store Supervisor are kept abreast of complaints specifically those which are not yet resolved

  • Monitor and ensure that a safe working environment is maintained through the observance of safety rules by reporting all accidents, unsafe conditions and acts to Management

  • Coordinate with Customer Service and Warehouse for the timely and effective flow of delivery and service

Qualification And Skills

  • Secondary Level Education with at minimum five (5) passes at the CSEC Level

  • At least one (1) year working experience in Retail Sales or completed a Diploma level program

  • Excellent verbal and written-communication skills for a demanding and customer oriented work setting

  • Possess the ability to work productively, efficiently and effectively in a fast paced environment whilst ensuring quality output

  • Proficient in Microsoft Office (Word and Excel) and ability to learn Active Home Centre's business system

  • The individual must be able to work flexible hours to include weekends and occasionally different locations and out of town when needed

If interested, Apply Now  with cover letter and resume. We look forward to growing with you. We thank all applicants for their interest, however, only short-listed applicants will be contacted.